Use the alarm controls safely

Check the current alarm mode, available areas and account permissions before arming or disarming the security system from the app.

Confirm the current state

Read the state shown for the relevant alarm area before choosing an action. A notification about an earlier event is not proof of the current armed state.

Arm or disarm

  • Confirm that you are operating the correct installation and area.
  • Make sure the building is ready for the selected mode.
  • Submit the action once and wait for acceptance or rejection.
  • Verify the state returned by the system.

If the action is unavailable, do not assume an outage. The current user may lack the capability, the alarm may be transitioning or the installation may reject the requested mode.

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