Access belongs to an account and an installation
The app displays installations shared with the signed-in identity. Access to one installation does not imply access to another, and different people can receive different capabilities in the same home.
When an installation is missing
- Confirm the email or identity used to sign in.
- Check whether the invitation was accepted with that same identity.
- Sign out and sign in again only after checking the account; repeated sign-ins do not repair an invitation assigned elsewhere.
- Contact Hombee with the installation name and account identity. Do not send a password, recovery code or access token.
If the installation is visible but a particular module is not, the likely boundary is configuration or permissions rather than account authentication.